Ceylon Neelam (Blue Sapphire)

Financial Stability Risk Reducer

We do not initiate returns as a standard practice. However, in the event of a genuine defect or damage, we can replace your gemstone within 7 days of delivery.

Return Process – Steps to Follow

• Always record an unboxing video before opening your order.
• Keep the Extra Tag Tie sent by us safely with you.
• Create a video while packing the gemstone securely in the same tin box in which you received it.
• Seal the box using the Cable Tie provided, and in the video clearly display the Cable Tie Number.
• Hand over the sealed package to the pickup personnel and create a video while handing over the package.
  
  Verification by Us
• Once we receive your package, we will record an unboxing video at our end, showing the seal’s serial number for transparency and verification purposes.
• These steps are mandatory since gemstones are high-value products, and this process ensures fairness, authenticity, and security for both parties.

Payment Methods

• We accept all major credit and debit cards.
• Net banking available for all leading banks.
• UPI and wallets (PhonePe, Google Pay, Paytm) supported.
• Easy Cardless EMI through UPI available – buy in simple installments without a credit card.
• EMI options also available on select cards at checkout.
• Cash on Delivery (COD) not applicable for gemstone orders.

You can order a gold ring or pendant made specially for you. An advance of ₹10,000 per gram is required at the time of booking. The final price will be calculated on the day your jewellery is ready, based on:

• The current gold rate
• The weight of your jewellery
• Applicable making charges

Our gemstone expert will guide you through the process to make sure everything is perfect.
Please note: Custom gold jewellery takes 2–3 extra days to make before it is dispatched.